The hot summer not only challenges people's heat resistance limit, but also tests the stable operation of equipment. In this season, handheld laser welding, as a precision tool, is more vulnerable to high temperatures. Therefore, HRLASER has raised the customer first service concept to a new height. From careful selection before purchase to comprehensive maintenance after purchase, All round protection To ensure that every customer can enjoy a carefree use experience in the heat. HRLASER, with professional after-sales service strength, brings a little cool to the hot summer Every use is reassuring 。
In order to respond more directly to consumers' Faster The urgent need for maintenance services, Chuangxin, together with HRLASER, has carefully arranged nationwide "Regional and localized repair center" 。 This innovative measure, like the timely rain in summer, covers quickly East China · Suzhou (used) 、 Wuhan, Central China (used) , and is accelerating towards Jinan (under construction) and Chengdu (under construction) Extending from other places to build a powerful Localized maintenance network 。 By reducing the long waiting time for equipment to be returned to Shenzhen for maintenance, we have significantly improved the efficiency of maintenance Efficient and convenient become For customers New experience tag.
HRLASER's after-sales service weaves a cool guard network in summer, so that every customer can feel the dual care from professionalism and speed.
April 20th 8:00 am Huang Gong, the after-sales engineer in South China, received a call from General Manager Cao of Sun Yat sen Xin Gao Zhi, and learned that there was an important end customer who needed urgent technical support for product proofing. Due to the complexity of products and high welding requirements, Huang Gong responded quickly and 8:40 Cooperate with the dealer Cao Huihui. The two went to the end customer site together to understand the specific needs of the customer.
Real shot of Huang Gong's proofing
The customer is a manufacturer focusing on customization of high-end kitchenware. Its products cover stainless steel materials with various thicknesses ranging from 0.35 mm to 2 mm, and have strict requirements on welding process: The weld bead must be perfect without deformation, and the welding part must be firm and waterproof 。 After detailed communication with the customer, Mr. Huang immediately started to install and debug the equipment, and carefully debugged and optimized the welding parameters one by one for workpieces of different materials and thicknesses. After nearly an hour's effort, Huang Gong successfully completed all the commissioning work and conducted tests. The test results show that, The welding effect is excellent, exceeding the customer's expectations ， It has won high praise from customers.
Real shot of Huang Gong's proofing
In order to further ensure that customers can use the equipment smoothly, Huang Gong also provided comprehensive and professional debugging skills, operation guidance and safety training for customers' welding masters. That afternoon Customers began to use HRLASER handheld laser welding machine for batch welding production.
This service not only won the trust of customers, but also made the dealer Mr. Cao praise the product quality and after-sales service team of HRLASER. This recognition is not only due to the excellent performance of HRLASER handheld laser welding machine in his shop, but also because Every after-sales experience made him feel relieved 。 General Manager Cao often said that HRLASER held a laser welder in his shop Best selling and least worrying The product is not only because of its high quality, but also because it saves President Cao a lot of worries in his daily operation. Whenever the customer needs, HRLASER can always respond at the first time, rain or shine, with dedicated personnel and fixed service. Therefore, President Cao is always happy to recommend HRLASER's products and services to everyone. He firmly believed that to choose HRLASER was to choose one Reliable partners , but also choose one "Jinwuyou nanny" 。
Recently, HRLASER after-sales team quickly responded to a repair request from a customer in Hengshui, Hebei. face The particularity of rural environment and the challenges brought by road renovation Liu Gong, the elite engineer in North China, responded quickly and acted in a timely manner noon Lieri goes to the user.
Upon arrival, Liu Gong relied on his rich experience and professional knowledge, Determine quickly The problem is that the hand-held welding alarm is caused by the ground wire connection problem. Faced with the constraints of the site conditions, Mr. Liu demonstrated a high sense of responsibility and ability to solve problems, Effective solution There is a grounding problem. Then, with a meticulous attitude, Liu Gong explained the operation process and precautions of handheld welding to users in simple terms, and patiently answered users' questions, Ensure that users can use the equipment safely and correctly 。
Finally, Liu Gong also carefully taught the user the daily maintenance knowledge of the machine, especially the precautions for replacing key components such as lenses, to ensure that the user can maintain the best state of the equipment for a long time. Until the user can operate the equipment skillfully, he can leave the site with confidence, leaving a sense of satisfaction and trust.
In this summer full of challenges and trials, "Long term guarantee, fast response, really considerate" It is HRLASER's true commitment to customers and a reflection of HRLASER's daily work. Every timely response, every professional repair, and every patient guidance is a feedback to the customer's trust, but also a commitment to HRLASER's brand value.
HRLASER after-sales has made some achievements in the industry, but this is only the starting point for our continuous progress. In the era of rapid change, we maintain Humility, sensitivity and enthusiasm , committed to innovate To improve service quality and actively explore More flexible, efficient and personalized To meet the diversified needs of customers, and strive to satisfy customers with every service Exceed expectations After sales experience.
In the future, HRLASER will continue to insist Customer first Principle of using More professional and considerate Our service provides a solid guarantee for every use of our customers. We believe that through our efforts, we can bring tangible help to customers and let the "cool wind in the circle of friends" blow through the whole summer. HRLASER after-sales is looking forward to working together with you to create a better future with practical actions.
*Space is limited, and more customers' praise cannot be shown one by one. Thank all HRLASER customers for their recognition of HRLASER's after-sales service.
